Nye Phone web and the Nye Phone desktop toolbar doesn't work when you're using a VPN or remote desktop service to connect to your practice from home. But never fear - you can still use Nye!

You need an internet-enabled smartphone, tablet, or laptop and a stable internet or mobile data connection. From there:

  • Open weare.nye.health using Safari for iOS devices or Chrome for Android devices.

  • Log in using your Nye account email address and password

  • Confirm your audio and visual preferences

  • Type in the telephone number on the call page

  • Click Call, Video or Invite to Video

One thing you won't need is the Nye Health app. It is for patients and trial participants only and enables them to receive video calls from you.

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