To receive a video call, recipients are asked to do a one time download of the Nye Health app from the App Store or Play Store for their first video call. The 5 minutes set-up removes the need for waiting rooms and individual SMS messages with links.

Important Note: the Nye Health app is not required for telephone calls, only video calls.

If the recipient already has the app, when you type in their number, the video calling option will show as available.

If they do not already have the app downloaded, you are prompted to invite the patient to Nye.

When you click to invite, they'll receive an SMS text message with instructions on how to download the app.

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