Sorry to hear about the trouble! There are a couple things we can try to get the bottom of the issue.
First, click on the cog in the top right corner of the Nye website? It will show you whether you have a microphone and camera selected or what options are available to you.
If no options appear, then you need to do the following depending on your browser:
Click the three stacked dots in the top right corner of the browser window
Select Settings from the dropdown menu
Click on Privacy and security in the lefthand menu
Scroll down and click Site settings
Click Camera and turn Ask before accessing on
Click the grey arrow next to Site Settings
Click Microphone and turn Ask before accessing on
Safari on an iPhone or iPad
Swipe down and tap Privacy
Tap Microphone and toggle on Safari
Go back to Privacy settings
Tap on Camera and toggle on Safari
Safari on a Mac laptop
Click on the apple logo in the top left corner of the screen
Select System Preferences from the dropdown menu
Choose Security & Privacy and then the Privacy tab.
Unlock (click) the lock icon in the lower-left to make changes
Click Camera in the left sidebar and then select the Safari checkbox
Click Microphone in the left sidebar and then select the Safari checkbox
We recommend then closing out of your browser, restarting your session and logging back into Nye.
If this doesn't solve the issue for you then let us know ASAP. Click on the blue icon 💬 in the bottom right hand corner or send us an email at email@example.com. We are here to help!