When you video 📹 call someone, they experience it as a regular phone call. The app is automatically opened when they answer the call from their home screen.
The first thing to ask them to do to double-check that they are logged into the Nye Health app 📱.
If they are logged in, then it is commonly because they need to enable push notifications in their settings. We offer the app across a variety of devices, so we've provided some guidance for changing these settings for both Android devices and iPhone devices.
We understand that you don't have much time on your hands! Would you feel comfortable for us to contact the person you are trying to contact on your behalf? If so, chat us in realtime by clicking the blue icon 💬 in the bottom right corner or send us an email at firstname.lastname@example.org.