Sorry to hear about the trouble! This can be one of two things - your browser permission isn't quite right or your laptop/desktop/smartphone isn't registering your headset/microphone.
Your browser is the easiest one to tackle first. Find your browser in the left-hand column of the table below and follow the steps in the right-hand.
Safari on an iPhone or iPad
Safari on a Mac laptop
We recommend then closing out of your browser, restarting your session and logging back into Nye. You can then select the microphone, speaker and camera you want to use by clicking on the cog in the top right corner of the Nye website.
If that doesn't work, then you need to double-check your device settings to make sure it is registering your headphones or camera. This varies by device so we recommend googling sound and camera settings on your device (ex: Dell laptop).
If in doubt or none of the above work, then click on the blue chat circle 💬 in the bottom right-hand corner. We're always here to help!