How can I change my password?
Written by Jade Marsh
Updated over a week ago

You can change your password easily through the Account Settings. Here’s how:

Changing your password

  1. Please log in to the Nye Health app using your current password.

  2. Click on the “Account” tab.

  3. Click on “Change password”.

  4. Please enter a new password. The new password needs to be different to your previous four passwords (or current, second, or third passwords if you have not yet had four or more passwords). Your password must contain:

    1. At least eight characters

    2. Lower case letters (a-z)

    3. Upper case letters (A-Z)

    4. Numbers (0-9)

  5. If you’ve entered a new password that does not meet all of the above criteria, you will be asked to enter a different password. This is to ensure that your account and your data are secure.

  6. If you’ve entered a password that meets all of the above criteria, please select whether you wish to be logged out of all devices. If you choose to log out, this means that you will need to log back in by using your new password the next time you try to access the Nye Health platform on another device.

  7. Please click “Submit” to change your password.

  8. Finally, to re-authenticate your account, you will be asked to log back in by entering your email address and new password.

  9. If you have any problems, please email the Nye team at

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